There are a number of things you need to be aware of when your website is being moved to our servers. Being aware of these issues before the move happens means you will be better prepared for the changeover.


We move websites every week, so you can be confident that we’ll get your site moved with the least amount of disruption possible.

We host your website on dedicated servers that we run ourselves. We have 24×7 onsite support for our servers in the unlikely event that there’s a problem.

We also independently monitor our servers, so we’ll know of any issues as soon as they happen.


What happens with your email depends on how your current website hosting works. If your current hosting company uses a product called cPanel (we can confirm this for you), all your emails on your current server will be transferred to our server. If you current hosting company doesn’t use cPanel, no emails on your current server will be transferred to our server.

What does this mean for you?

You need to check how you are currently receiving emails:

  1. You are using a web based client like Gmail or Windows Live Mail, and your email is delivered to your web based inbox – no issues.
  2. You are using a computer based client like Outlook and you use POP3 to retrieve your emails – no issues
  3. You are using a computer based client like Outlook and you use IMAP to retrieve your emails – you will need to ensure you have backed up all your emails to a local folder before the website is moved. See http://www.msoutlook.info/question/705 for an example of how to do this.

Q: Will my clients or customers notice any differences? Will my email address change?

A: No, there’s no differences that people emailing you will notice, and your email address will remain the same.

Q: Will I lose any emails during the transfer?

A: No, not if you follow the steps above. There may be disruptions to the delivery of mail for a number of hours after the transfer has been completed, so it’s best to advise us of the most suitable time to complete the transfer.

“If you are not sure of how you receive your
emails, contact us and we will help you work
this out “


The details you provide to your email program may need to be updated once your website is transferred. We will supply these to you before the transfer occurs, so make sure you have these available.

It’s a great idea to provide us with an alternate means of contact while the transfer is occurring. If you have another email address you can access, or a mobile phone number, please let us know so we can communicate if there are any email issues.



Generally your website will appear the same once moved. If there are any particular issues with your website, we’ll let you know before the move occurs.

One issue that does occur is refreshing Domain Name Server (DNS) information. Every website on the internet has a domain name (such as www.guydesigns.com.au) and an Internet Protocol (IP) address which consists of 4 numbers (like The IP address is used to direct visitors to the correct server for a website. When we move your website, the IP address changes (but not the domain name).

What does this mean for you? For a period of time after the transfer has occurred (usually 6-24 hours), your computer may continue to point to the old IP address for your domain name. This is because your computer stores this information for a period of time, and can be “lazy” in updating it. The same applies for your modem/router that connects you to the internet, and your Internet Service Provider (ISP) you provides you with your internet service.

There are a number of free services provided by companies such as Google and OpenDNS which provide very up-to-date DNS information to your computer. By changing to one of these services, you’ll get faster access to your website on our server, as well as avoid similar issues with other websites (as IP addresses for websites change all the time).

You can follow a guide at https://store.opendns.com/setup/ or https://developers.google.com/speed/public-dns/docs/using


Talk to the Guy Designs team today about moving your website today!